Page 184 - Schooley Mitchell Marketing Manual

SCHOOLEY MITCHELL
MARKETING MANUAL
Cheat Sheets – Telecom
Telecom Cheat Sheet
What Services are Included?
Wireless
Smartphones Tablets
Hotspots, Jetpacks, Mobile Router, Router Stick
Device Insurance
Smartwatches
Wireless Features (Navigation, Cloud Storage)
What Services are Excluded?
IT Management
Personal telecom accounts
Television services
When Would it Become Hourly?
Voice services (POT, PRI, VoIP)
UCaaS (Unified Communication as a Service)
Video/Audio Conferencing
Asset Tracking
The client wants to upgrade their services or hardware (smartphones, internet speeds, etc.)
The client wants to change to a different platform at a higher cost
The client wants us to recommend three vendors for them to start-up a new service
The client is moving service to another location
The client is adding locations and wants Schooley Mitchell to provide vendor options
Fact Finding / Doc Gathering Best Practices
Ask for online access to all vendors. If not possible, three months of the most recent invoices
Ask for contracts, hardware rental agreements, and IT contact information if applicable.
Photos of any hardware (phones, servers, routers, etc.)
Verify the addresses of services if there are multiple locations
Briefing Points Category Pain Points:
98% of errors on telecom bills are in the favor of the telecom companies.
Miscellaneous surcharges are often added to invoices without notice and without clients being aware. This
includes things like network security surveillance or voicemail transcription services.
Following up with telecom companies can result in hours of time on hold.
Over-provisioning is common. Many clients are paying for items/features they didn’t realize weren’t required.
Is there an industry where customer service is worse?
Fleet tracking systems are often slow to update and provide inaccurate location information.
FOR INTERNAL USE ONLY
Wireline
Fleet Tracking/ELD
Internet
Fleet Tracking
Vehicle Cameras
Manual Revised: April 3 2025 Confidential
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